Frequently asked question:
1. Who are the artists on Bijoux Bijoux?
Bijoux Bijoux artists are girls from different locations in Quebec. Mainly from Montreal, where the project started, each one has a unique style that creates the diversity of Bijoux Bijoux.
2. Is there a real store?
The store is online only.
3. I am a store owner. Is it possible to sell your items?
Yes, but only with the Les Fantaisies d'Ema collection. You can contact us for prices and conditions at ema@bijouxdefantaisie.com
4. How can I know what size of ring I wear?
To know what size you wear, cut a 7mm X 10cm piece of paper. Roll it around your finger and mark with a pen the point where the paper joins. Measure the length in millimeters. This is your size. See this chart for American sizes. You can see the ajustable rings in the Les Créations Nans collection.
5. Is the payment on Bijoux Bijoux safe? How can I be sure?
Bijoux Bijoux uses the latest technologies in security for internet sales. Security of transactions is optimized through a 128 bits SSL certificate which is 100% safe. You will note the "s" in the adress ("https://") as soon as you add an item to your shopping cart. This means that you've accessed the secured area of the website. You will also notice a small locker at the bottom of your browser.
6. How long is the shipping?
Expect from 2 to 4 open days for Quebec,
Canada and United States : 4 to 12 business days.
Europe : 4 to 10 bisiness days.
There is no shipping fees. Every order is shipped free over 15$. If you want faster shipping, contact us. Fees may apply.
7. What is your refund policy?
We accept exchanges or refunds for a period of 30 days following the sale. Item must be returned as it was when sold. Any damaged item won't be refunded. Shipping fees may apply.
A 3$ will be charged on refunds for Quebec orders.
A 5$ will be charged on refunds for U.S and Europe.
Who we are
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Bijoux Bijoux is an exclusive online internet store.
It has been created by Emanuelle Duchesne and Pascal Couturier to give Quebec's artist a window to the world.
Emanuelle (Les Fantaisies d'Ema) builds the jewels and finds new collection that give an edge to the website.
Pascal, designer of Bijoux Bijoux, photographs jewels and updates the website. Don't be shy to contact us if you find something wrong on the site.
We are happy to present unique collections and we hope you enjoy the experience.
Also, don't be shy to contact us if you want to know more about security. We will be happy to answer quickly.
info@bijouxdefantaisie.com |
Payment methods
We accept the following payment methods. If you have any suggestion concerning payment methods, contact us!
European buyers: billing is made in Canadian dollars. Prices are converted from Canadian dollars to euros using the change rate. Your credit card will convert the price in your currency.
- Paypal
- VISA
- MASTERCARD
- Check or postal services (Canada only contact ema@bijouxdefantaisie.com)
Security of transactions
Bijoux Bijoux uses the latest technologies in security for internet sales. Security of transactions is optimized through a 128 bits SSL certificate which is 100% safe. You will note the "s" in the adress ("https://") as soon as you add an item to your shopping cart. This means that you've accessed the secured area of the website. You will also notice a small locker at the bottom of your browser.
Returns and exchanges
We guarantee your satisfaction. If you are not satisfied of your order, and exchange or a refund is allowed for an item of the same value. A fee of 5.00$ will be retained. Return is at the charge of the client.
We accept exchanges or refunds for a period of 30 days following the sale. Item must be returned as it was when sold. Any damaged item won't be refunded. Shipping fees may apply.
Shipping delays
Expect from 3 to 5 open days for Quebec, Canada and U.S. and between 4 and 12 for Europe.
There is no shipping fees. Every order is shipped free. If you want faste shipping, contact us. Fees may apply.
Free delivery applies to North America and Europe.
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"Thank you so much for your fast delivery and great service!"
- Julie Fondrouge, Montréal, Québec |
"I just received the earrings. They're wonderful and the shipping was really fast. Thanks again and see you soon."
- Marielle Vieira, Volvic, France |
"My earrings and necklace look like they were created for my dress! They're perfect and the color is fantastic. You guys are PROS."
- Chantal Forgues, Montréal, Québec |
"Hi Emanuelle,
Congratulations for your wonderful collection. It's so original! I bought 2 pairs of earrings last week and I LOVE them. I usually don't buy on internet but I have to say that I am totally surprised of how everything went well and quickly."
- Andréane Brassard, Montréal, Québec |
"Thanks so much, I just received the earrings and they're beautiful. You work very well! "
- Martine B., Québec |
"I received the earrings today and thank you for your quick and esthetic service. The presentation is beautiful and original."
- Louise Fouquereau, Longueuil, Québec |
" Your site is chic, very chic... and your collection... awesome. And I am very sincere. "
- Liane Guy, Montréal, Québec |
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